Cloud9 Heartbleed Bug Update
By now you have heard of the Heartbleed Bug and the information security risks that are associated with it. Cloud9 Real Time is taking this threat super-seriously, and as such we wanted to provide you with comprehensive details about the security measures that we have in place to protect your valuable data. We also want to provide you with best practices for your other online activity that may help in limiting your personal vulnerability to the Heartbleed Bug:
Q: Is my data stored on Cloud9 servers vulnerable to the Heartbleed Bug?
A: No it is NOT! We have confirmed with our SSL issuer that our SSL certification and servers are not at risk. ONLY web servers and companies utilizing OpenSSL and/or running a Linux OS are at risk, and Cloud9 was NOT built upon and has NEVER used OpenSSL for any of its SSL Security and has NEVER utilized a Linux OS server.
Q: What security measures does Cloud9 have in place for ensuring my data’s security?
A: Other than not having any of our servers utilizing OpenSSL in any way, Cloud9 employs various and multiple firewalls and security protocols at several levels of our infrastructure. Additionally, the use of an automated time-out policy when users become idle in the Cloud as well as requiring multiple logins and encrypted passwords before being able to access data also serve as productive security measures. To go a step even further into ensuring your security, we have reset the access information for all of our employees to ensure that any staff member accessing any part of your account or data is independently secure from both an infrastructure and user perspective.
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