HOW SECURE IS MY DATA?

Cloud9 Real Time's data center is state of the art featuring multi-layer redundancy, Cisco firewalls, and Cisco routers. The facility has a large uninterrupted power supply for a backup of the total environment and Cloud9 Real Time servers include mirror disk imaging and RAID implementation within our SAS-70 Type II data center.

Please click here to view our Data centers

WHAT DOES YOUR SYSTEM COST?

The Cloud9 Real Time e-Dashboard is customized for the individual needs as is our custom proposals, standard pricing begins at $49.99 per month. We offer bulk license discounts as well as monthly, quarterly or annual billing options.

CAN I RUN YOUR PROGRAM ON MY OWN WEB SERVER OR ON MY PC OR DESKTOP?

No. The e-Dashboard™ is a Software as a Solution that provides QuickBooks hosting.
We provide an Internet-based product. All you need is access to the Web and a browser.

HOW DO I ADD OR REMOVE USER LICENSES FROM MY ACCOUNT?

Administrative permissions are required to add or remove users, please visit www.cloud9help.com to Add Users to your Account or Deactivate users.

HOW MANY PEOPLE CAN USE A SINGLE LOGIN FOR THE E-DASHBOARD™?

Each user license is customized for the individual user and gives them accessibility to the applications, files, folders and documents that they should have access to. Additionally, a user license will only allow 1 person into the system at a time; Each person that needs to get in the system will need a user license.

CAN I SCAN INTO THE CLOUD?

Yes, we support TWAIN compliant scanners and there is no additional fee to scan into the Cloud.

WHAT KIND OF CUSTOMER SUPPORT DO I GET WITH CLOUD9 REAL TIME?

Technical support is included for each user on the system and is available via Telephone, Online ticketing system, email, and live support through chat. Regular business hours are 6:00 am to 6:00 pm Pacific Time and after hours emergency support is available via telephone.

DO YOU PROVIDE TRAINING FOR YOUR SYSTEM?

Yes, training is available via webinars, scheduled live demos and online guides/manuals are available 24/7 through our help desk.

CAN I TEST THE SYSTEM BEFORE I BUY IT?

We offer a free 7 day trial or a 30 day active trial account with a deposit. You will have full functionality of the Cloud9 Real Time System.

DO YOU SUPPORT THIRD PARTY APPLICATIONS?

Cloud9 Real Time hosts over 250 applications on the servers and the list grows daily. To find out if your application is compatible, please contact a Sales Representative at (888) 869-0076.

SYSTEM REQUIREMENTS

Broadband Internet connection with at least 3mbps DOWNLOAD and 512kbps UPLOAD speeds

Macintosh:

Minimum OS of 10.5 or above
Must download and install Remote Desktop software (no additional charge) for connection to service
Note: Cloud9 Real Time does not host the Mac version of QuickBooks, all files must be the Windows version

Windows PC:

MINIMUM:
Windows XP SP3, Windows Vista SP2 or Windows 7
Remote Desktop Protocol (Connection) 7.0 or above
150 MB Hard Drive Space
2 GB RAM
1024x768 Monitor Resolution

RECOMMENDED:
Windows 7 SP1
Remote Desktop Protocol (Connection) 7.1
2 GB Hard Drive Space
4 GB RAM
Dual Screen monitors with a combined screen resolution no higher than 4096x2048

WHAT'S THE DIFFERENCE BETWEEN QUICKBOOKS ONLINE AND QUICKBOOKS HOSTING?

QuickBooks Online can be a nice online solution if your business doesn't need the full functionality of Intuit's QuickBooks desktop versions (Pro, Premier or Enterprise) and it is an entirely different program to learn and navigate than the desktop editions.

Cloud9 Real Time offers the full desktop version of your favorite QuickBooks programs - its an alternative to QuickBooks Online for those businesses that require the anytime, anywhere access of QuickBooks Online, but also need the ability to do inventory, grouping, and other features only included in the full desktop versions.

For companies with multiple QuickBooks files, we can be a very cost effective alternative to QuickBooks Online because we charge per user instead of per file like QuickBooks Online. In addition, with Cloud9 Real Time, you get secure online access to the full featured QuickBooks desktop programs, plus you get unlimited online data storage with continuous off-site backup and online access to MS Word, Excel and PDF Reader/Writer all in a privately labeled portal – so you’re getting a full virtual office, not just online access to the limited QuickBooks Online program.